If electronic registration is not available for the route or you did not register online, you will need your ticket and your passport, or another document that you specified when buying the ticket, to board the train.

If you registered online, show the ticket on the screen of your phone (or the printed ticket) and your passport, or another document that you specified when buying the ticket.

For children, you will need their birth certificate and ticket.

You can buy an e-ticket on our website in just a few simple steps:

Enter your destination, date of your trip, and the number of passengers. We will show you information on available trains, ticket availability and prices.

These are the same tickets that vendors see on their monitors in the booking offices at the station.

Select a train and a seat/berth location.

Enter your personal details.

Pay for the ticket using a convenient payment method.

You will receive a check coupon immediately after payment. This confirms that you have purchased the seat.

go to the website;

go to the My Orders tab or your Personal Account;

click the "return ticket" button

specify the number of tickets you want to return

click "check the refund amount";

The refund amount will be displayed on the screen, and you just need to click "Confirm ticket refund"

You will receive a confirmation email if the refund was successful.

If there is only one wrong letter and/or number, you can board the train without changing anything. If there is a mistake in your date of birth, and it does not affect the ticket price (it was not issued at the child fare), you do not have to correct it.

If there are more mistakes, you will need to get a new ticket. You can do this at ticket office; the service costs RUB 222,70. According to the rules, details can be changed only on a Federal Passenger Company (FPC) ticket. In practice, it is also possible for other carriers.

You can also return the old ticket and buy a new one.

To get on the train you can show either the printed ticket or the e-ticket on your smartphone.

It is very easy to buy a ticket on our website:

Select fare, number of passengers and date of travel.

Enter the passengers' details

Check your order and pay with a bank card.

The tickets will be emailed to you after payment

If you do not receive your tickets, please contact us at support@ufs.travel

You can return the ticket in the «My Order» service. A ticket in a Standard/Business class carriage can be returned at least 24 hours before the start of the date of the trip for which the ticket was purchased.

Do not forget that tickets issued in one order cannot be returned separately.

If you are connecting for the first time:

Select MT_FREE in the list of available Wi-Fi networks

Enter the following address into your browser's address bar: gowifi.ru

Enter your telephone number

Press "Connect to the Internet"

If you are already registered:

Enter the following address into your browser's address bar: gowifi.ru

Press "Connect to the Internet"

Select the "Bus" tab and choose a route and date. The system will display the options available for the selected date.

Select an option that suits you.

Select a location.

Enter the passenger information.

Pay for the order.

We accept bank cards issued in Russia by the international payment systems Visa, MasterCard, and Maestro, as well as cards of the Russian national payment system Mir.

To make a payment, you are required to specify:

card number;

expiration date;

cardholder's full name;

CVV2 / CVC2 code.

Once you are done, confirm the payment.

After successful payment, a payment confirmation and bus e-ticket itinerary receipt will be sent to your e-mail and mobile phone.

Go to the website and select on the "My Order" tab.

Select the "Request a Return" button.

Specify the number of tickets you want to return.

Select the "Return Ticket" button.

If the return is successful, you will receive a confirmation by e-mail.

To board a bus following an intercity route, you need a ticket (itinerary receipt), which can be shown in electronic form, as well as your passport.

For interregional/international routes, you must have the original ID (for children under 14, the original birth certificate) that was used when purchasing the ticket and a printed copy of the itinerary receipt.

Step 1. Select the "Hotels" tab on the home page.

Step 2. Enter the location or name of the hotel, your stay period, and the number of guests.

Step 3. Choose a suitable option offered on the list. You can use filters to sort the list by price, number of stars, and type of accommodation. Before proceeding with the booking, read the cancellation policy, then click "Book."

Step 4. Enter your contact information and full names of the guests.

Step 5. Pay for the booking with a bank card or select the option to pay at check-in. Please note that available payment methods depend on the hotel and room you have chosen.

We accept bank cards issued in Russia by the international payment systems Visa, MasterCard, and Maestro, as well as cards of the Russian national payment system Mir.

To make a payment, you are required to specify:

card number;

expiration date;

cardholder's full name;

CVV2 / CVC2 code.

Once you are done, confirm the payment.

After successful payment, a payment confirmation and a hotel voucher will be sent to your e-mail and mobile phone.

Please note that each hotel has its own cancellation policy. You can cancel your booking through your Personal Account page on the partner's website or clarify the details by calling +7 (495) 663-12-30.

On the territory of Russia, Russian citizens are checked in with their internal passport, or birth certificate in the case of children under 14. A COVID-19 certificate is not required at this time.

To register at a hotel abroad, you will need a travel passport.